Quality
Since 1997, we have provided evidence of compliance with the standard DIN EN ISO
9001: 2000 in the area of design, production and installation in steel, industrial
and complete construction, and we are continuing to work for the benefit of our
customers on improvements and optimisation of all processes in planning, manufacturing
and installation of our steel halls and special designs.
Quality Policy
The economic success of our company depends on the quality competition factor. Quality
means completely fulfilling the expectations of the customers with our products
and services. Quality ranges from the product idea to the product disposal.
The overall quality, i.e. the efficient design of work procedures and processes
in all areas and at all levels of the company, the competence and satisfaction of
the employees and the image of the company to the outside world should guarantee
that the customer receives the product / service for the agreed quantity, at the
agreed delivery date, at the agreed location, with the agreed design and at a price
in line with the market and that his confidence in the ability of our company is
maintained. The present guideline is part of our corporate strategy and thus binding
for all business divisions.
Customer Satisfaction
Customer satisfaction is expressed as the long-term, mutual trusting collaboration
with the objective of also coping with the future requirements of our customers.
Furthermore, we aim as a system provider for the fulfilment of the market needs
using innovative and economic solutions. It is only possible in this way to provide
products with high consumer benefit at a reasonable price.
We apply our knowledge and our experience in a close cooperative relationship for
the benefit of both sides. It is our declared objective to completely fulfil the
customer expectations by means of early, joint collaboration already at the development
phase.
Competitiveness
Using market monitoring and global comparison with the competition, we measure the
status of our services with the objective of being better in all respects than comparable
providers for the fulfilment of the customer requirements. This is the basis for
the production and for the further expansion of our market shares.
Quality Responsibility
Performing services in line with the requirements is the task and obligation of
every employee, i.e. everyone is responsible for the quality of the services performed
by himself.
The thinking and actions must be aligned with the requirements of the internal and
external customers. The management initiates specific measures for qualification
and further training and extensive motivation development programs and provides
the corresponding resources. Among other things, this is a basic requirement for
mastered processes and smooth, faultless work procedures.
In order to achieve the "Zero Defects" objective and the associated cost savings,
constant improvements must be firmly asked for and encouraged. Team work and agreement
beyond department boundaries are necessary for the improvement of the efficiency
of the overall system.
Partner Supplier
The quality of our products is significantly determined by our suppliers. Therefore,
it is a mandatory requirement to also constantly promote the cooperative collaboration
there. In particular, this includes the involvement in good time of the suppliers
in the development and the quality forward planning process in order to thus guarantee
an integrated information flow and faultless production start-up and reliable delivery.
We expect our suppliers to adopt our quality objectives as their own.
Employee Satisfaction and Corporate Responsibility
An important part of our corporate culture is to use the complete potential of our
employees in order to improve our business activity. The competence and skills of
the employees are maintained and further developed by personnel planning, selection
and development. Objectives for performance improvement and its verification are
agreed with the employees.
Due to constant willingness to tread new paths concerning material and methods in
the product development, we are creating the pre-requisite for reliable, safe and
environmentally-compatible methods, products and processes. In order to fulfil our
corporate responsibilities, the requirements are within the framework of the legal
provisions.